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People, Process, Methodology
People, Process, Methodology
What is it
that makes
LoyaltyProfessional
a better way
to measure
the customer
experience…?
How is
LoyaltyProfessional
different
from the
competitive
solutions
available…?
Why should
you and your
organization
work with
LoyaltyProfessional...?
All 3
questions
are good,
relevant and
in the sales
world,
encountered
on a regular
basis. But
what is even
better, is
that the
answer to
each of
those
questions is
as simple as
3 words…The
LoyaltyProfessional
Advantage –
proven
methodologies,
processes,
technologies,
and people
to guarantee
that your
customer
management
organization
receives the
greatest ROI
from
customer
experience
measurement
investments.
Ask yourself
the
following
questions
about your
customer
experience
measurement
program(s)
to
understand
if you are
receiving
the optimum
return on
your
investment
of
resources.
-
Do you have
a formalized
program
collecting
data points
from your
customer
base on an
ongoing
basis
throughout
the year?
-
Does
your
program
utilize
metrics
and
measurements
to gauge
successes,
failures,
and
trends?
-
Are your
customer’s
senior
level
decision
makers
engaged
in the
feedback
process?
-
Do
resources
responsible
for the
management
of the
customer
discuss
the
feedback
internally?...
-
Do
they do
this
with the
customers?
-
Are
customer
management
teams
action
planning
based
upon the
customers
feedback?
Do they
-
do this
same
activity
with the
customer?
-
Is
Management
coaching
their
resources
with the
data
collected
from
customers?
-
Is the
organization
using
customer
data to
highlight,
drive
and
develop
internal
and
external
strategies
and
tactics
to close
gaps in
the
customer
experience
management
process?
-
Is your
organization
utilizing
technology
to
report,
analyze
and
access
key
customer
measurements?
If you
answered NO
to any of
the
questions
above, odds
are that
your
customer
experience
measurement
program is
lacking in at
least one
of the 4
differentiators
of the
LoyaltyProfessional
Advantage -
People,
Methodology,
Process,
and/or
Technology
– and you could
benefit from
Contacting
Us
to
schedule a
conversation.
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© 2013 LOYALTYPROfessional™ is a Strategic
Business Unit of The Chapman Group
All Rights Reserved
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