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People
People
People are
the key
resource to
the delivery
of any
service, and
at
LoyaltyProfessional,
an
outstanding
team of
experts are
here to make
your
customer
experience
measurement
program the
most
successful
program it
can be.
Routinely
from a
successful
B2B sales
and account
management
background,
our experts
bring with
them a
plethora of
knowledge,
insight, and
knowhow
related to
the customer
experience.
Our experts
have
established,
implemented,
analyzed and
consulted on
the customer
experience
with today’s
largest,
most
respected
and
successful
organizations…and
now they are
ready
to do
it all for
you! That is
the value
that our
team of
experts
brings to
your
customer
experience
management
program.
Knowledge
Our expert
resources
are
thoroughly
educated on
the Loyalty
Index, the
3x3x3
Relationship
Response
Network, and
how these
methodologies
impact the
customer
experience
and related
measurements.
We know the
right
questions to
ask of the
right people
to receive
the right
answers
needed to
improve the
customer
experience.
We know the
best
practices
related to
surveying
customers -
the best
days, times,
and
processes
for sending
surveys to
optimize
response.
Our experts
are here to
be your go
to knowledge
resource for
anything
related to
measuring
the customer
experience.
Insight
Feedback
from your
customer is
great…but
what does it
mean? What
exactly is
your
customer
telling you,
and what
does this
mean for you
and your
organization?
Our experts
analyze your
data, read
between the
lines, and
benchmark
against
other
companies,
and
universal
best
practices to
provide you
and your
organization
with insight
into these
questions. Our
experts are
highly tuned
to the voice
of
customers.
They are
sometimes
able to hear
more clearly
what it is
they are
saying – and
we encourage
clients to
use our
experts as
resources
for
additional
insight into
the customer
experience.
Knowhow
At
LoyaltyProfessional,
our experts
know how a
successful
customer
experience
measurement
program
should be
set up. We
know how to
configure
and
customize
the
measurements
and model of
the program
to match
your
business and
customer
management
model. We
know how to
implement
and manage a
thriving
customer
experience
measurement
program. And
we know how
to turn the
feedback
received
from your
customers
into
actionable
intelligence
you can then
use to
improve the
customer
experience.
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© 2013 LOYALTYPROfessional™ is a Strategic
Business Unit of The Chapman Group
All Rights Reserved
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