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Customer Experience
Measurement Toolkit
Customer
Experience
Measurement
Toolkit
Download
Page
Included in
the Customer
Experience
Measurement
Toolkit:
Customer Experience Management Whitepaper
The Loyalty Index: Behind the Methodology Whitepaper
A
Best
Practices
Checklist
Podcast:
Introducing
the Customer
Experience
Please
download all
sections of
the Customer
Experience
Measurement
Toolkit
before
leaving this
page or you
will need to
submit form
again.
Customer Experience
Management
Finally,
customers have been
identified as the most
important foundational
pillar for business
sustainability, and
rightly so! It is the
customer who can fire
anyone, in any
corporation, at any
time, by taking their
business elsewhere.
Successful
customer-centric
organizations have
learned that the primary
driver of long term
customer / supplier
relationships is
creating and sustaining
extraordinary customer
experiences. And the
only way to truly
understand what
customers perceive as
“extraordinary” is to
ask customers: what
constitutes
extraordinary and how
does the experience your
organization provides
rank against their
“supplier scorecard”?
The Loyalty Index: Behind the Methodology Whitepaper
This is your
guide to
understanding
the
methodology
behind the
Loyalty
Index
metric.
Included in
this
whitepaper
are detailed
explanations
(including
sample
questions/measurements)
for each of
the 3
drivers of
customer
loyalty;
People,
Business,
and
Organization.
A
Best
Practices
Checklist
Recognized
and proven
best
practices
and
processes
for
measuring
and
optimizing
the customer
experience.
Podcast:
Introducing
the Customer
Experience
By Denny
J. Chapman
Jr. & Dennis
J. Chapman
Sr.
President
and CEO
Dennis
Chapman Sr
discusses
his recent
travels
around the
globe
meeting with
clients and
prospects,
as well as
the way
these
organizations
are
measuring
the customer
experience
and how they
are using
this to
differentiate
themselves
and stand
out as a
strategic
supplier/partner.
Play Time:
27 min 50
sec
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© 2013 LOYALTYPROfessional™ is a Strategic
Business Unit of The Chapman Group
All Rights Reserved
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