> LoyaltyProfessional™ Services > Consultative Services

Consultative Services

The customer feedback you receive by working with LoyaltyProfessional is powerful and impactful. It will be simple for you and your team to see where the gaps are in the customer experience…but what does this information mean, and what should you do with it as an organization, a team, or an account manager to help close those gaps and improve the experience for the customer?  

LoyaltyProfessional offers additional consultative services for organizations that are looking for answers to those questions above. Consultative services include: 

Statistical Analysis 

Inferential analysis (correlations) of the data collected thru LoyaltyProfessional, and any other metrics that you have available and may want to use to compare and correlate variables to. Projects are scoped and priced based upon the size of the statistical analysis needed. Resources available to LoyaltyProfessional for such analysis include university accredited PHDs in mathematics and statistics. 

Follow Up Workshops and Programs

LoyaltyProfessional offers clients programs and workshops related to improving the customer experience and strategic account management. Some of these workshops include: 

• How to Best Interpret and Use Customer Feedback

• Developing Account Plans Using LoyaltyProfessional Data

• Coaching Teams Based on LoyaltyProfessional Data

Strategic Consulting/Customer Experience Process Improvement

LoyaltyProfessional  has extensive expertise in helping organizations build and sustain B2B strategic account management (SAM) and customer experience management programs. Utilizing metric based methodologies,

we have helped some of the world’s most respected organizations build some of the most successful strategic account management/customer experience programs. Whether you are an organization just beginning to

develop the plans for a SAM/customer experience program, or a seasoned program looking for a tune up – we have resources and expertise to help guide you along your journey. Some of the additional strategic consultative efforts include:

• Account/Customer Segmentation

• Strategic Account Management Program Design and Support – Methodology, Process, Metrics, and Tools

• CRM Integration/Portal Development

• Strategic Account Planning

• Coaching Account Management Teams

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