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About Us

LoyaltyProfessional ^TM

LoyaltyProfessional  ^TM is a full-services Expert Resource Center (ERC) of The Chapman Group that gathers, measures, reports, analyzes and consults on customer feedback. By utilizing the proper blend of people, process, methodology, and technology, LoyaltyProfessional  ^TM is a better way for your organization to measure the customer experience.

The Chapman Group (TCG)

Founded in 1988, and headquartered in Maryland, The Chapman Group is a leading strategic account management (SAM) and sales effectiveness consulting firm. For over 20 years The Chapman Group has been assisting the world’s most successful and respected organizations improve strategic account management and sales practices -resulting in billions of delivered economic ROI (return on investment).

TCG Philosophy

“Our client’s business success is our business success!” 

TCG Values

Commitment, integrity, quality, respect, exemplary service, family, community, teamwork and fun!

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