Play Our Podcast
-
How Customer
Feedback
Impacts
Training and
Development.
People who
played or downloaded this
Podcast also
found the following
resources helpful:
Webinar:
How to Retain & Grow
Your Best Clients to
Achieve Success in
the New Economy (35
Minutes View Time)
In today’s turbulent
and competitive
environment keeping
and growing those
accounts that
represent the
“Corporate Jewels”
is critical. This
session will explore
innovative “best
practices” as
depicted and
supported by actual
Case Studies. These
“best practices” are
being used globally
by Fortune 1000
corporations today
to grow and keep
these most strategic
customers. The
session will focus
on approaches for
implementing People,
Process and
Technology Solutions
that help
organizations “Know
and Keep” critical
customers.
White
Paper:
Measuring the
Customer Experience
Knowing what a
customer may do
before they do it!
Finally, customers
have been identified
as the most
important
foundational pillar
for business
sustainability, and
rightly so! It is
the customer who can
fire anyone, in any
corporation, at any
time, by taking
their business
elsewhere.
Successful
customer-centric
organizations have
learned that the
primary driver of
long term customer /
supplier
relationships is
creating and
sustaining
extraordinary
customer
experiences. And the
only way to truly
understand what
customers perceive
as “extraordinary”
is to ask customers:
what constitutes
extraordinary and
how does the
experience your
organization
provides rank
against their
“supplier
scorecard”?
