Play Our Podcast
-
Introducing
the
Customer
Experience
People who
played or downloaded this
Podcast also
found the following
resources helpful:
White Paper:
Measuring the Customer
Experience
Knowing what a customer
may do before they do
it!
Finally,
customers have been
identified as the most
important foundational
pillar for business
sustainability, and
rightly so! It is the
customer who can fire
anyone, in any
corporation, at any
time, by taking their
business elsewhere.
Successful
customer-centric
organizations have
learned that the primary
driver of long term
customer / supplier
relationships is
creating and sustaining
extraordinary customer
experiences. And the
only way to truly
understand what
customers perceive as
“extraordinary” is to
ask customers: what
constitutes
extraordinary and how
does the experience your
organization provides
rank against their
“supplier scorecard”?
Webinar:
A Case Study
on Client
Loyalty: Converting Ideas Into Action (40
Minutes View Time)
Discover what clients (of varying sizes) are doing to hear the voice of
their customer, and how people are collecting this
information, and transitioning the knowledge from
their customer into action – benefiting everyone
involved in the process.